Hippo doesn’t want to go to bed. Pull the tab to help Hippo!
We've worked really hard to try and make the returns process as simple as we can. We've spelled out the process below so that you'll know just what to expect.
Here is a simple run-down of the rules and procedures for returns:
Items can be returned for store credit only, issued in the form of a gift card sent via email. We cannot issue refunds. Gift card codes and store credit codes will expire five years from the date issues.
All returns must be received in our warehouse within 30 days* of the date that we ship out your order.
Anything purchased with any form of personalization is a FINAL SALE and is not eligible for return.
Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
Returned items must remain unwashed and unworn with tags still attached.
Include your return form and original receipt. (It helps us out if you circle the item(s) you wish to return.)
Shipping is non-refundable, unless there was a mistake on our end.
Please allow our team 5-7 business days to process your return once it is received at our warehouse. Your gift card will be issued via email. The automated email will be sent to the email address used to create the order - we cannot change this! (We promise, we have tried!)
VIEW RETURN FORM
*Please allow 5-10 days for package transit. This will ensure that we receive your return within the 30 day window.
*Please note that our return policy applies to both domestic and international orders.